1. Information We Collect

When you explicitly consent to receive text messages from us, we collect the following information:

• Personal Information: Your mobile phone number, name, and any other details you provide during the opt-in process.
• Consent Records: The date, time, and method of your opt-in (e.g., web form submission, texting a keyword).
• Messaging History: Records of the messages we send to you and any responses you send to us.

2. How We Use Your Information

We use the information collected exclusively to provide you with the SMS services you opted into. This includes:

• Sending transactional updates, appointment reminders, or account notifications, including account verification requests.
• Responding to your inquiries and providing customer support.

3. Information Sharing and Third Parties (Strictly Enforced)

We highly value your privacy. Mobile information will not be shared with, sold to, or distributed to third parties or affiliates for marketing or promotional purposes. All other categories of data sharing exclude text messaging originator opt-in data and consent; this opt-in data will not be shared with any third parties under any circumstances. We only share your phone number with our telecommunications providers and SMS platform vendors (e.g., Twilio) solely for the technical purpose of routing and delivering our text messages to you.

4. Your Rights: Opt-Out and Help Instructions

You have full control over your SMS communications with us.

• To Opt-Out: You can cancel SMS messages at any time by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message we send you. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
• Message and Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

5. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS practices, please contact us at:

• Email: helpdesk@oakton.edu
• Phone: 847-635-1965
• Mailing Address: Oakton College, 1600 E Golf Rd., Des Plaines, IL 60016